Contact Us

Get in Touch

We're here to help. Fill out the form below to reach us

Address

Unit 5, 5 Carney Road, Welshpool, Western Australia, 6106

Phone

+61 (0)8 9295 6888

Email

sales@acot500.com

Business hours

Monday to Friday
From 8 AM to 4 PM

(closed on weekends and public holidays)

Your Questions, Answered

Find quick answers to our most common questions.

See All FAQs

Order & Shipping

1. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with your tracking information and courier details.

If you have not received your tracking information or need assistance locating your order, please contact the ACOT500® team with your order number and we will gladly assist you.

2. How long does shipping take?

Shipping times may vary depending on your location and the products ordered. Most in-stock orders are dispatched promptly from Australia.

Estimated delivery times:

Perth Metro: 1–3 business days
Australia Wide: 3–10 business days
Remote & Mining Sites: Delivery times may vary depending on access and courier routes

Custom-built, bulk, or specialised orders may require additional processing time.

Once your order has been dispatched, tracking information will be sent to you via email so you can monitor your delivery progress.

3. Do you offer international shipping?

Yes. ACOT500® can assist with international shipping for selected products and orders.

Shipping availability, pricing, and delivery times may vary depending on:

Destination country
Product size and weight
Customs requirements
Freight options available

For international orders, we recommend contacting the ACOT500® team directly with:

The products you are interested in
Quantities required
Delivery country and postcode

Our team will assist with a shipping quotation and the best available freight option for your order.

4. What payment methods do you accept?

ACOT500® accepts secure online payment methods during checkout, including major credit and debit cards.

We also offer in-store card payments at our location: Unit 5, 5 Carney Road
Welshpool, Western Australia, 6106

For wholesale, trade, or bulk orders, please contact the ACOT500® team directly to discuss account and payment options.

Product & Returns

1. What is your return policy?

ACOT500® offers returns and exchanges on eligible items within 7 days of purchase, provided the product is unused, in its original condition, and returned in the original packaging.

Please note:

Customised, special-order, used, or damaged items may not be eligible for refund or exchange.
Sale items are generally non-refundable.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds are processed back to the original payment method once the returned item has been inspected and approved.

If your item arrives damaged, faulty, or incorrect, please contact the ACOT500® team as soon as possible so we can assist you promptly.

For full details, please view the official refund policy here:

ACOT500 Refund Policy

2. Are your products covered by warranty?

Yes. Selected ACOT500® products are covered by warranty against manufacturing defects under normal use conditions. Warranty periods may vary depending on the product type and application.

Please note:

Warranty does not cover damage caused by incorrect installation, misuse, modifications, accidents, or normal wear and tear.
Products used in extreme environments or outside recommended specifications may affect warranty coverage.
Proof of purchase may be required for all warranty claims.

If you experience an issue with your product, please contact the ACOT500® team with:

Your order number
Product details
Photos or videos of the issue
A brief description of the fault

Our team will assess the matter and assist with troubleshooting, replacement, repair, or warranty support where applicable.

3. Do you offer discounts for bulk purchases?

Yes, special pricing is available for large or business orders. Reach out to us for more information.

4. Is my personal information secure?

Yes. ACOT500® takes customer privacy and data security seriously. Your personal information is handled securely and used only for purposes related to your order, account, or customer support experience.

Secure payment gateways and encrypted checkout systems are used to help protect your payment and personal details during online transactions.

ACOT500® does not sell or share your personal information with third parties except where required for payment processing, shipping, or legal obligations.

For more information, please refer to our Privacy Policy on the website.

5. How can I contact customer support?

The ACOT500® team is here to help with product enquiries, order support, custom builds, wholesale accounts, and technical assistance.

You can contact us via: