Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

All Goods claimed to be defective or submitted for warranty assessment must be returned to ACOT500 Pty Ltd, Unit 5, 5 Carney Road, Welshpool WA 6106, for inspection and evaluation. Unless otherwise agreed in writing by the Seller, all costs associated with returning Goods for warranty evaluation (including but not limited to freight, handling, removal, reinstallation, and insurance) are the responsibility of the Client. No warranty repair, replacement, or credit will be processed until the Goods have been received by ACOT500 Pty Ltd and assessed. If the Goods are found not to be defective, they may be returned to the Client at the Client’s expense.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gavin@acot500.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@acot500.com and send your item to 5/5 Carney Road, Welshpool, WA 6106, Australia.

Shipping
To return your product, you should mail your product to 5/5 Carney Road, Welshpool, WA 6106, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom Built Equipment

Where Goods are manufactured, modified, configured, or supplied to the Client’s specific requirements (“Custom Built Equipment”), the Client acknowledges and agrees that such Goods are supplied as special orders.

Payment for Custom Built Equipment must be made in full prior to commencement of manufacture, procurement, or customisation, unless otherwise agreed in writing by the Seller.

Once manufacture, procurement, or customisation of Custom Built Equipment has commenced, the order cannot be cancelled.

Custom Built Equipment is non-returnable and non-refundable, as the Goods are produced specifically to the Client’s requirements and are not suitable for resale.

Nothing in this clause limits, excludes, or modifies any rights or remedies the Client may have under the Competition and Consumer Act 2010 (Cth), including Schedule 2 (Australian Consumer Law), in relation to Custom Built Equipment that is defective or fails to comply with applicable statutory consumer guarantees.